FAQ Database   Do you offer over the phone support?   No, we only offer support through our ticket system inside the Members Area located at http://members.datona.com/index.php This way, your problem/concern can be handled my a qualified support worker specializing in the problem that you are having. If you are having troubles accessing the members area, there is a REQUEST LOGIN INFORMATION on the login page. If you submit your domain name (without the www), it will send the login information to the email address on file for that account. If you still can not login, as a last resort, please use the contact us page for support.